Tuesday, July 25, 2017

Warranty policy

Included from damage under this warranty are the following:

  1. Faded color
  2. Unstitching
  3. Shrinking
  4. Bubbling

Other Fees:

Fee for alterations or replacement: free of charge

Fee for shipping: Thu Thuy Silk's responsibility shall be limited to back shipping (by Airmail)

Period of warranty:

The warranty applies only to Thu Thuy Silk products purchased from an Authorized Thu Thuy Silk and is extended only to the original purchaser ("Owner") for a period of 90 days from the purchase date.

Policies

  • All warranty claims must be accompanied by the original purchase receipt from an Authorized Thu Thuy Silk
  • Thu Thuy Silk warrants all products to be free of defects in material or workmanship. Thu Thuy Silk’s responsibility shall be limited to repair or replace the defective product. Thu Thuy Silk will not be responsible for any costs, losses or damages incurred as a result of loss or use of product
  • If a defect arises in the Thu Thuy Silk within the limited warranty period, the customer should promptly return the product to Thu Thuy Silk

How it works

All products to be returned to Thu Thuy Silk for warranty must be taken to Thu Thuy Silk before the expiration of the warranty period and must be accompanied by a dated proof of purchase.

  • Altered or replaced product will be returned to customers within 15 days
  • All items must be described in detail of the damage under this warranty as above. A written explanation of the exchange with your contact information, including an original purchase receipt must accompany the product.

Returns, Exchanges and Warranty Claims must be submitted to:

  • Thu Thuy Silk Co,.Ltd
  • Address: 60 Le Loi Street - Hoian - Quang Nam - Vietnam

Should you have any questions, problems, concerns or feedback, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

About Us

THUTHUYSilk(r) is the best tailor company in Hoi An, Vietnam since 1989 with 1000m2 main office located at 60 Le Loi ...

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Thu Thuy Silk - Hoi An

Head Office: 

60 Le Loi, Hoi An - (+84) 0510 3861 699

Hotline: (+84) 0913 480 279 

Branch:

  • 23 Tran Hung Dao, Hoi An
        Tel: (+84) 0510 3911 321
  • Intercontinental Da Nang Resort
        Tel: (+84) 0905442769